Frequently Asked Questions
If you have a question, comment, or concern, we are always glad to help. Please do not hesitate to contact our live customer service team. We are in the office from 8am to 5pm Central Time. We promise to respond to emails within one business day. Thank you for choosing Bending Branches. Happy paddling!
What is your warranty?
We build strong paddles and have one of the lowest breakage rates in the industry, but we know the unthinkable can happen. When it does, we honor all reasonable requests for repair or replacement. Bending Branches paddles are guaranteed against manufacturing defects for one year from date of purchase. If you choose to return your paddle for review or repair, please see question below regarding returns.
I want to return my paddle for review or repair. What should I do?
First, we may be able to resolve the issue with a photo or two. Simply attach photos to an email to help us evaluate the situation. If returning, Please contact us for a Return Authorization (RA) number before shipping. This will help us promptly and efficiently process your request. Please also reference this RA number when calling us after returning. Return the paddle to us referencing the RA number on the outside of the box as follows:
ATTN: RA# (we will give you this)
812 Prospect Court
Osceola, WI 54020
Additionally, please include a note securely attached to the paddle stating your contact and shipping information.
Do you sell direct to the public?
We only sell to authorized Bending Branches retailers. Please click here to find one near you.
The finish has worn on my wooden paddle. What can I do to make it look like new again?
Click here for our simple maintenance instructions and video. If you have any questions, please give us a call: (715) 755-3405. If you choose to return your paddle for review or repair, please see question above regarding returns.
What size paddle do I need?
You can find our best recommendations here, however, it is always best to try out a paddle before you buy it. Oftentimes retailers will have demo paddles available for this purpose. Please click here to find a retailer near you.
We currently do not offer a kayak paddle extender. If your recreational or touring kayak paddle is too short, please take a look at our extra-long kayak paddles, which are ideal for wider inflatable kayaks and solo paddling a canoe. They are available up to 280cm.
The Rockgard® tip of my new wooden paddle appears worn.
All of our wooden paddles are built with a Rockgard® tip; either black or caramel in color. Once our paddles reach the finishing area of manufacturing, they are ready for varnish. We dip our paddles in a low-VOC finish and allow them to drip dry. This process is manually repeated four times. Once the final dip is dry, we complete the process by burnishing the drip residue off the tip of the paddle. Sometimes this leaves a worn appearance, and it is generally more pronounced on our black Rockgard® tips. This is normal and will not affect the performance of your paddle.
I broke/lost a part of my paddle. Can I order a replacement part?
Since we manufacture each paddle with precision, we do not offer generic replacement parts. In fact, we prefer to have you send us your remaining components to ensure that we have a perfect fit on your replacement. Please email email@example.com a photo of the paddle and/or see above question regarding return for review or repair instructions.
The Bottom Line
If you have an issue with your paddle, please email us a photo and explain the issue as clearly as possible. We will quickly assess and reply with instructions for next steps. We want you to enjoy paddling as much as we do, which means getting you on the water as quickly as we can!