Frequently Asked Questions
What is your warranty?
We build strong paddles and have one of the lowest breakage rates in the industry. But we know the unthinkable can happen. When it does, we honor all reasonable requests for repair or replacement. Bending Branches paddles are guaranteed against manufacturing defects for one year from date of purchase.
Do you sell direct to the public?
We sell only to authorized Bending Branches retailers. Please Click Here to find one near you.
The finish has worn on my wooden paddle. What can I do to make it look like new again?
Click Here for our simple maintenance instructions and video. If you have any questions, please give us a call: 866-755-3405.
What size paddle do I need?
You can find our best recommendations here, however, it is always best to try out a paddle before you buy it. Many times retailers will have demo paddles available for this purpose.
We currently do not offer a kayak paddle extender. If your recreational or touring kayak paddle is too short, please take a look at our extra-long kayak paddles, which are ideal for wider IKs and solo paddling a canoe; available up to 280cm.
Slice Glass Solo
Wood Impression Solo
The Rockgard tip of my new wooden paddle appears worn.
All of our wooden paddles are built with a Rockgard tip; either black or caramel in color. Once our paddles reach the finishing area of manufacturing, they are ready for varnish. We dip our paddles in a low-VOC finish and allow them to drip dry. This process is manually repeated 4 times. Once the final dip is dry, we complete the process by burnishing the drip residue off the tip of the paddle. Sometimes this leaves a worn appearance, and is generally more pronounced on our black Rockgard tips. This is normal and will not affect the performance of your paddle.
I broke/lost a part of my paddle. Can I order a replacement part?
Since we manufacture each paddle with precision, we do not offer generic replacement parts. In fact, we prefer to have you send us your remaining components to ensure that we have a perfect fit on your replacement. Please email firstname.lastname@example.org a photo of the paddle and/or call 866-755-3405 for an RA (return authorization)# and ship to this address:
ATTN: RA# (we will give you this)
812 Prospect Court
Osceola, WI 54020
The Bottom Line:
If you have an issue with your paddle, we are always glad to help. Please email us a photo and explain the issue as clearly as possible. We will quickly assess and reply with instructions for next steps. We strive to respond to our emails within a day (bear in mind that we are only here M-F though!). Thanks again for choosing Bending Branches paddles. Happy Paddling!